Terms of Service
Effective Date: January 1, 2026
These Terms of Service govern your access to and use of the NAOA platform and services provided by Aleksander Popek.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
For EU consumers: Nothing in these Terms affects your statutory rights under applicable consumer protection laws.
1. Definitions
Service means the NAOA platform, including the website, applications, and all features and functionality.
User or You means any person or entity that accesses or uses the Service.
Content means all data, text, reports, analyses, and other materials generated through the Service.
Customer Data means personal data you or your clients upload to the Service.
Subscription means a paid plan providing access to premium features.
Credits means one-time purchases for individual reports or features.
2. The Service
2.1 Description. NAOA is a numerology analysis platform that provides personalized numerological analyses based on birth date and name, AI-generated reports and insights, and CRM features for business users to manage client profiles.
2.2 Service Availability. We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible.
2.3 Service Changes. We may modify, update, or discontinue features of the Service at any time. Material changes affecting your subscription will be communicated in advance.
3. Account Registration
3.1 Account Creation. To use certain features, you must create an account. You agree to provide accurate and complete information, keep your login credentials secure, and notify us immediately of unauthorized access.
3.2 Account Types. Free accounts provide limited access to basic features. Pro subscription provides full access to personal features. Business subscription provides CRM features and enhanced capabilities.
3.3 One Account Per Person. Each individual may maintain only one account. Sharing accounts is prohibited.
4. Age Requirements
The Service is intended for users who are at least 16 years old.
By using the Service, you represent and warrant that you are at least 16 years of age, or you have obtained your parent's or guardian's consent to use the Service.
If you do not meet these requirements, you may not use the Service.
5. Subscriptions and Payments
5.1 Subscription Plans. We offer Pro and Business subscription plans with monthly or yearly billing options. Prices are displayed at the time of purchase and may vary by currency.
5.2 Payment Processing. All payments are processed securely by Stripe. By making a payment, you agree to Stripe's terms of service. We do not store your payment card details.
5.3 Automatic Renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time through your account settings or the Stripe customer portal. Access continues until the end of your current billing period. No partial refunds for unused time.
5.4 Price Changes. We may change subscription prices with at least 30 days' notice before your next renewal. You may cancel your subscription if you do not agree to the new prices.
6. One-Time Purchases (Credits)
6.1 Credit Packs. You may purchase credits to access individual reports or features without a subscription. Credits do not expire, are non-transferable, and cannot be refunded except as stated in our Refund Policy.
6.2 Digital Content Delivery. By purchasing credits or digital content, you request immediate delivery of the content and acknowledge that you lose your right of withdrawal under EU consumer law once the content is delivered. See Section 13 (Refund Policy) for exceptions.
7. AI-Generated Content
7.1 Nature of Content. The Service uses artificial intelligence (Google Gemini) to generate numerological analyses and reports based on data you provide (birth date, name).
7.2 Entertainment and Informational Purposes Only. All AI-generated content is provided for entertainment and informational purposes only. The content does NOT constitute and should not be interpreted as psychological advice or therapy, medical or health advice, financial or investment advice, legal advice, or professional guidance of any kind.
7.3 No Reliance. You should NOT rely on AI-generated content for making important personal, professional, or financial decisions. For such matters, consult qualified professionals.
7.4 Accuracy Disclaimer. AI-generated content may contain inaccuracies, errors, or omissions. We do not guarantee the accuracy, completeness, or usefulness of any content generated by the Service. You use the content at your own discretion and risk.
7.5 AI Processing. To generate content, we send your birth date and name to Google's Gemini AI service. See our Privacy Policy for details on data processing.
8. User Responsibilities
8.1 Acceptable Use. You agree to use the Service only for lawful purposes. You will NOT violate any applicable laws or regulations, infringe on others' intellectual property rights, attempt unauthorized access to our systems, abuse, overload, or disrupt the Service, use the Service for any illegal or fraudulent purpose, or scrape, harvest, or collect data from the Service.
8.2 Your Content. You are solely responsible for all data you upload to the Service. You will NOT upload content that is illegal, harmful, or offensive, violates others' privacy or rights, or contains malware or malicious code.
8.3 Business Users – Client Data. If you use Business features to store your clients' data, you are the data Controller under GDPR. You must have a lawful basis to process your clients' data, inform your clients about how their data is processed, honor your clients' data subject rights, and you are responsible for the accuracy and legality of the data you upload. The Data Processing Agreement in Exhibit A governs our relationship as Processor.
9. Intellectual Property
9.1 Our Intellectual Property. The Service, including all software, design, content, logos, and trademarks, is owned by us or our licensors. You receive a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.
9.2 Your Data. You retain ownership of the personal data and content you upload. You grant us a license to process your data solely for providing the Service.
9.3 AI-Generated Reports. AI-generated reports are created for your personal or business use. You may use them for your own purposes but may not resell or commercially redistribute them.
9.4 Feedback. If you provide feedback, suggestions, or ideas, we may use them without compensation or obligation to you.
10. Data Processing Agreement (Business Users)
If you use Business features to process your clients' personal data, the Data Processing Agreement in Exhibit A applies to you.
By using Business features, you accept the terms of the Data Processing Agreement.
11. Limitation of Liability
11.1 Disclaimer of Warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED CONTENT.
11.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW: Our total liability to you shall not exceed the fees you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages. We are not liable for lost profits, data loss, or business interruption.
11.3 Exceptions. Some jurisdictions do not allow limitation of certain warranties or liabilities. In such cases, our liability is limited to the maximum extent permitted by applicable law. For EU consumers: This section does not limit our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
12. Indemnification
You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, and expenses (including legal fees) arising from your violation of these Terms, your Content or Customer Data, your violation of third-party rights, and claims by your clients (for Business users).
13. Refund Policy
13.1 Subscriptions. You may cancel your subscription at any time. Access continues until the end of your current billing period. No partial refunds for unused subscription time. Exceptions may be made at our sole discretion.
13.2 One-Time Purchases (Credits). Digital content delivered: No refund after delivery, as you waived your withdrawal right. Technical failure: If we fail to deliver purchased content due to a technical error on our side, you are entitled to a full refund within 14 days of purchase. Contact hello@naoa.app with your order details.
13.3 EU Consumer Rights. Under EU law, consumers have a 14-day right of withdrawal from online purchases. However, by purchasing digital content and requesting immediate delivery, you acknowledge that you lose this right once the content is delivered. This waiver is presented at the time of purchase.
13.4 Refund Process. To request a refund (where applicable): Contact us at hello@naoa.app with your order details. We will review your request within 5 business days. Approved refunds are processed within 5-10 business days. Refunds are issued to the original payment method.
14. Termination
14.1 Termination by You. You may cancel your subscription at any time in account settings or Stripe portal. You may request account deletion in your settings. Data is retained for 30 days after deletion request, then permanently deleted.
14.2 Termination by Us. We may terminate or suspend your account immediately if you violate these Terms, or with reasonable notice for any other reason.
14.3 Effect of Termination. Upon termination, your access to the Service ends. Your data is retained for 30 days (to allow recovery if requested). After 30 days, data is permanently deleted. Payment records are retained for 5 years (legal requirement). No refund is provided if we terminate your account for cause (violation of Terms).
15. Governing Law and Disputes
15.1 Governing Law. These Terms are governed by the laws of Poland, without regard to conflict of law principles. The English language version of these Terms is legally binding. Translations are provided for convenience only.
15.2 Dispute Resolution. In case of a dispute: First, contact us to resolve the issue through good faith negotiation. If negotiation fails, we may agree to mediation. Disputes are subject to the exclusive jurisdiction of the courts of Warsaw, Poland.
15.3 EU Consumers. If you are a consumer in the EU, nothing in these Terms limits your statutory rights. You may bring claims in your local consumer courts. You may use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr
16. Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or in-app notification. Changes take effect on the date specified in the notice. Your continued use after changes become effective constitutes acceptance. If you disagree with changes, stop using the Service and cancel your subscription.
17. Miscellaneous
17.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable exhibits, constitute the entire agreement between you and us regarding the Service.
17.2 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
17.3 Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right.
17.4 Assignment. You may not assign these Terms without our consent. We may assign these Terms to an affiliate or successor.
17.5 Force Majeure. We are not liable for delays or failures due to circumstances beyond our reasonable control.
18. Contact Us
If you have questions about these Terms, please contact us:
Email: hello@naoa.app
Address: Aleksander Popek ul. Pawia 3/14 05-803 Pruszków, Poland
Exhibits
Exhibit A: Data Processing Agreement
Exhibit B: Authorized Sub-processors
Exhibit C: Security Measures – see Section 8 in DPA and Section 12 in Privacy Policy